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Precision Garage Door of Fairfield County CT
about Precision Garage Door
has received 6 reviews, averaging 1.00 Stars:
Technician, Leonardo Rosado is a top-notch technician with a pleasant and professional personality to match. He is an all-star representative for your company. Unfortunately, your company's pricing is outrageous and will not be recommended.
- Georgia Shreve
Location Leader: Leo R
Not what I consider a service call (no attempt to repair) Was told only that the garage door opener was old, and that he could install a new one for $1,000 (!) I said that was too much, and he said that although you offer less expensive ones, he only had that one on the truck. He said he would send an email with his recommendation, but the follow-up email I received was a 'no reply' email indicating "Please find your form from Precision Door Service attached below:" but there was no form! What was attached was a 2 page 'COVID-19 Home Experience Safety Checklist' Needless to say, I will NOT be using Precision!
- Judy Kaslove
Location Leader: Leo R
We were charged $300 to replace a $25 sensor.
- Sarah Bonelli
Too expensive. Service fee charged even though phone attendant said there would be no service charge if work was done.
- Sean Ellwanger
New Fairfield, CT
The technician was extremely knowledgeable and helpful very honest, however pricing was a joke - very expensive. Second, when calling into your call center the person taking the call should have some knowledge of your issue and make suggestions on what might be the problem - also you should be able to use the coupon for any service call.
- Mike Potocki
Mr Potocki, Thank you for reviewing our business. I'm sorry you felt our pricing was high. We try to price our services and products competitively to the market. We normally are not going to be the lowest price company because it would require us to cut corners. We are fully insured, drug and background check all employees, drive fully stocked trucks to insure same day repair. These kind of things require investments that low cost providers don't always provide. Our call center is not staffed with garage door technicians so phone quotes are impossible. If you ask the customer service operator to get a tech to call back we are happy to do so but I still can't guarantee that we can quote you over the phone. Thank you again.for your feedback.
Your service is very fast and attentive which is appreciated. however I WAS NOT INITIALLY TOLD MY FULL OPTIONS AS TO PRICING OF NEW MOTORS AND THEREFORE DECIDED NOT TO SPEND THE MONEY AND RETAIN THE OLD WHICH LOOKS TERRIBLE.
- GEORGE NOVA
Mr Nova, Thank you for the feedback. Sounds like we mishandled the situation. Please call me direct at 1888-490-8700. Sounds like you still haven't solved your problem and I would like to rectify the situation.
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