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about Precision Garage Door in:
Danbury/Newtown Area, CT
Precision Garage Door of Fairfield County CThas received 183 reviews, averaging 4.90 Stars:
Sandy Hook, CT
Product:
Sandy Hook, CT
Last December, we were having problems with one garage door closing and received your advertisement in a Value-pack, so we called. We were put on the schedule for a visit very promptly. Travis came out and quickly assessed our situation, installed one new door and got the second one operating correctly. We were quite pleased. However there was one glitch, with the door sometimes requiring us to hold the button down on the panel to close. We decided not to call during the cold of the winter and just got around to calling now. Again, a very prompt appointment and Travis arrived, quickly diagnosed the problem, and corrected it.
- Karlyn Sturmer
Product:
Newtown, CT
I was rescued by your technician today after I was stuck in my house all day due to a broken garage door opener. Very professional, friendly and efficient service. I highly recommend your company and your employee.
- Katherine Williams
Product:
Newtown, CT
I chose Precision because the company servicing my garage door didn't
- Arthur Polstein
Product:
Danbury, CT
Technician was very courteous, worked quickly and efficiently. Telephone person (Kelly) was helpful and pleasant. A Rare thing in American business. They both deserve a raise!!
- Mrs. Hornig
Product:
Newtown, CT
Darren did a fine job. He called before he arrived, arrived at the time said and completed the job timely and efficiently. Pete
- Pete Peterson
Product:
Sandy Hook, CT
although PGD is fast and courteous I am always very surprised at the quotes I am given for new equipment and the amounts I am charged for service. For instance, a service person quoted $700.00 for a new motor for one opener..on the web the replacement motor for my unit costs @ 72.00 USD. Not sure why any motor would cost $700.00. In the end PGD is a professional operation but one I will no longer use them due to the very high prices they charge.
- Mark Peterman
Mr Peterman, Thank you so much for your business. We appreciate the kind words about the fast and courteous service. Hopefully you are satisfied with the opener we installed too. It sounds like your displeasure is related to price. If you have a change of heart regarding the opener I will be happy to replace it with a different one. Our garage door openers range in price from 399 to 949 dollars installed. Obviously they range in price because they range in features. Openers that have battery backup, motion sensing wall control panels, timer to close etc will cost more. With that being said I still want you to be happy with your purchase. Call me direct and we can discuss this further. Doug Bencsko Owner
Product:
New Fairfield, CT
I was very impressed with the service I received at Precision. First the phone customer service was excellent. They could actually come out the day I called if that was what was needed. Then the service at my home was outstanding. Darren was knowledgeable, friendly, quick and clean. I would highly recommend this company. Thanks, Regina
- Regina & David Fritzsche
Product:
Brookfield, CT
I was very impressed with the level of Customer Service provided by your technician, Justin C. I appreciated the courtesy telephone call prior to his arrival, along with his professionalism, helpfulness, and thoroughness in checking that all the repairs were completed properly prior to his departure. I will certainly pass along my positive experience to family and friends.
- Cynthia Esteves
Product:
Danbury, CT
MY TECHNICIAN WAS MOST HELPFUL. HE GAVE ME THE INFORMATION I NEEDED TO MAKE A DECISION ON REPAIRS VS. REPLACEMENT. I HAVE DECIDED TO REPLACE MY DOOR AND NEED TO CALL AND ASK FOR ROGER! THANK YOU FOR YOUR HELP
- Beverly Anderson
Product:
Newtown, CT
Great professional service thanks so much.
- Cindy Vogel
Product:
Bethel, CT
I chose Precision after waiting numerous weeks for an insufficient response from a competitor. A quick online search led me to Precision, and I was able to make an appointment for the very next day. Darren was able to fix my very old door opener and provide me with new remotes. Previous to this, I could only open the door by nosing the front of my car up to the door itself! Now the door functions perfectly!
- Jennifer Dohan
Product:
New Fairfield, CT
the motor on the garage door opener was 16 years old and it just stoped working, therefore it ment either replacing it or open the garage door by hand. Needless to say we chose a new garage door motor and the young man named Justin installed it. When I checked my manuel that came with the old garage door opener I realized It was back in 1996 when that was installed. Good Job Justin. thank you Arlene and Jim Pugliatti
- Arlene Pugliatti
Product:
Newtown, CT
Great Company! I had Darren O. come out to replace my keypad. He was professional, friendly and did a excellent job in no time. He checked everything in my garage..I was very pleased and would call you again. Very Grateful! Linda G.
- linda gaita
Product:
New Fairfield, CT
Installer was excellent: very efficient, very respectful, Cleaned up after himself. It was clear that he was very conmpetent and highly skilled. There were only two issues: 1. One of the opener pad butons was broken (this happens), and 2. The back-up batteries for the openers were missing. That said, another Technician returned the next day and repaired the button, and installed the batteries.
- Chris Quinn
Product:
Danbury, CT
Excellent service, very thorough. Technician very concerned of the operations and mechanics of the door. Somewhat pricey, but I feel confident that it was money well spent, I hope.
- donato maiellano
Product:
Newtown, CT
5 Justin was professional and a gentlman. A gem for your company.....................
- Caroline Mitchel
Danbury, CT
Excellent service.
- Keith Goodwin
Product:
Sandy Hook, CT
Darren was great ... called me 20 minutes ahead of arrival time, and was efficient and thoroughly explained his recommendations.
- Ann Marie Cioffi
Product:
Sandy Hook, CT
Brian did a great job quickly fixing the broken torsion springs on my garage door. He was friendly and knowledgeable and I appreciated the call that he was on his way. Door now works great. Thanks very much.
- James H
Product:
Newtown, CT
Found name in phonebook and have delighted since. Tech was one time, very knowledgeable, very efficient and good to talk to. I have another opener which I may have replaced based on this experience. Could not be better. pdp
- Paul Payne
Product:
Danbury, CT
Darren was great
- Steven Meyer
Product:
Bethel, CT
Darren was very thorough and knowledgable on Garage doors, he explained every choice and why things happened. He was fast clean and a very pleasant person
- Frank Apellaniz
Product:
Newtown, CT
After purchasing my new home, I found out the existing garage doors had issues. I have a very busy schedule and do not have the time to call multiple places and get multiple estimates so, I did a google search and found Precision online. Their website is one of the best I've seen. After reading about them and the reviews, I decided to give them a try. The service technician they sent(sorry I forgot his name) was wonderful. He took the time to show me all that was wrong with the existing doors and what would be necessary to repair them. After deciding it would not be worth repairing 17 year old doors, I asked them to give me an estimate on replacing both doors and motors. The price was a little more than I was expecting but I had them replace both doors, motors, tracks, keypads - the whole thing including their lifetime warranty. The doors were installed 2 weeks later by another technician who was just as great as the first person. After a few weeks of use, I can say I am very satisfied! I give this company 5 stars. The only thing that could be improved would be the "emergency" customer service. My doors were installed on a Saturday afternoon and the installer did not realize he plugged one of the motors into a switched outlet so when I turned off the lights in the garage, the motor stopped working(I figured it out myself the following day). But, I called the emergency service phone on Saturday evening explaining that my doors were just installed a few hours ago and one of them does not work and the service rep(who also was very nice and tried to contact a manager for me)explained that a technician would not be able to come out until Monday. After spending the amount of money that I did and the fact that I am a new customer, I thought that someone would try and get a technician back to my house that evening or on Sunday to check out the door that was not working. Other than that, I am very pleased so far with the technicians & installers and the nice rep who answered the phone.(Shared Review)
- Matthew Bocchino
Product:
Newtown, CT
After purchasing my new home, I found out the existing garage doors had issues. I have a very busy schedule and do not have the time to call multiple places and get multiple estimates so, I did a google search and found Precision online. Their website is one of the best I've seen. After reading about them and the reviews, I decided to give them a try. The service technician they sent(sorry I forgot his name) was wonderful. He took the time to show me all that was wrong with the existing doors and what would be necessary to repair them. After deciding it would not be worth repairing 17 year old doors, I asked them to give me an estimate on replacing both doors and motors. The price was a little more than I was expecting but I had them replace both doors, motors, tracks, keypads - the whole thing including their lifetime warranty. The doors were installed 2 weeks later by another technician who was just as great as the first person. After a few weeks of use, I can say I am very satisfied! I give this company 5 stars. The only thing that could be improved would be the "emergency" customer service. My doors were installed on a Saturday afternoon and the installer did not realize he plugged one of the motors into a switched outlet so when I turned off the lights in the garage, the motor stopped working(I figured it out myself the following day). But, I called the emergency service phone on Saturday evening explaining that my doors were just installed a few hours ago and one of them does not work and the service rep(who also was very nice and tried to contact a manager for me)explained that a technician would not be able to come out until Monday. After spending the amount of money that I did and the fact that I am a new customer, I thought that someone would try and get a technician back to my house that evening or on Sunday to check out the door that was not working. Other than that, I am very pleased so far with the technicians & installers and the nice rep who answered the phone.(Shared Review)
- Matthew Bocchino
Product:
Danbury, CT
From his "On Time" arrival until his departure Darren was the picture of what a "Service Tech" should be. Competent, product knowledge, communication skills and a demonstrated confidence in his application to the task at hand. Our experince with Darren was a most rewarding one in that it confirmed our choice of "Precision" to correct our garage door problems. Jack and Ann Hayek
- jack hayek
Product:
Brookfield, CT
Travis was very informative professional competent and friendly. Will do business with this company again Thanks!
- Candace Pace
Product:
Sherman, CT
I'm very pleased with the technician and his work
- William Knipple
Thank you William for your feedback. Our technicians are rewarded for 100% customer satisfaction. Your short note means so much to Travis and helps us to know how we are doing. Doug
Product:
Danbury, CT
Your technicians arived on time.Courtious and Professional. Once they started they never stopped till they were finished. Everything Excedded my expitations,both the product and workmanship of your Company. I would be more then proud to recommend Your Company to Friends and Relatives. (Shared Review) One Happy Customer
- domenick villani
Domenick, Thank you for your feed back. We posted the review twice because both technicians get rewarded for great work. Best wishes Doug
Product:
Danbury, CT
Your technicians arrived on time. Courteous and Professional. Once they started they never stopped till they were finished. Everything exceeded my expitations, both the product and workmanship of your Company. I would be more then proud to recommend Your Company to Friends and Relatives. (Shared Review) One Happy Customer
- domenick villani
Product:
(203) 564-9771
(203) 564-9771(203) 296-3960
(203) 296-3960(203) 885-7827
(203) 885-7827(203) 296-3960
(203) 296-3960(203) 885-7827
(203) 885-7827(203) 296-3960
(203) 296-3960License
CT Home Improvement Contractor License:HIC.0629893
I had a good experience. Darren was profesional and apologized for running a bit late. He explained the service/product.
- Bill Gerundo