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Carlos O

Carlos O
Service Technician Team
Reviews: 78
Average: 4.96 stars
Background: 10/4/2017
Drug Test: 10/17/2017
Carlos O has received 78 reviews, averaging 4.96 Stars:
1 2 3 4 5

Carlos O's Bio:

Carlos was born and raised in Westchester and loves to stay active. He plays all types of sports. Carlos is a very optimistic individual who enjoys his job and spending his free time with his family.

Review:

Excellent service done by Carlos!! Carlos was very professional, he kept me informed of the repairs needed with the options that would best serve my needs. Thank you so much!!! I would definitely recommend your company to others & if I need your service again will definitely give you a call!

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Carlos O Service Provided:

Garage Door Repair


Product:

Garage Door Opener


Service Technician Team : Carlos O
Review:

Carlos Ortiz did a good job on analyzing our garage door issue and fixed the problem. He is customer driven and leaves you with a good feeling about Precision Door Service!

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Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Can’t beat same day service! However, I was even more impressed with Carlos! He was punctual, knowledgeable, professional, and super friendly. Thanks for coming to the rescue!

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Carlos O Service Provided:

Garage Door Opener Repair


Product:

Remotes / Keypad


Service Technician Team : Carlos O
Review:

My technician Carlos had very good communication skills before and during the service call. Service was at location in Fairfield, CT. He was neat organized knowledgeable and respectful. He represented his employer/company in the utmost professional way. Service was completely timely and completely. Double thumbs Up!

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Carlos O Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Carlos O
Review:

Timely, professional staff. Effective repairs.

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Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Solved problem

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Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Easy to arrange service call; email and phone call 20min before arriving; technician Carlos Ortiz was very knowledgeable regarding the issue and found an issue with fraying cable that I had not been aware of. Explained the process for making necessary correction; worked quickly and efficiently. Related in a very polite and friendly manner. If I have issues in the future will definitely ask for "Carlos"!

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Carlos O Service Provided:

Garage Door Opener Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

Carlos was great! He communicated his arrival time, which allowed me time to ensure I was home. He quickly diagnosed the issue with our garage door not closing and helped me change the passcode on our keypad. He thoroughly inspected and proposed resolutions in a clear and concise manner. Very professional. We will be using Precision again in the future!

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Carlos O Service Provided:

Garage Door Opener Repair


Service Technician Team : Carlos O
Review:

Service is excellent. The rep, Carlos, communicates clearly and coordinates and maintains contact well. However, I was given a window of 8am - noon and he didn't arrive until 11:50am -- and then did not have have the necessary equipment to complete the job. He has to return next week.

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Carlos O Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Carlos O
Review:

Thank you Carlos for an outstanding job in installing my new overhead garage door opener. I appreciate your thoroughness in explaining me my options. Your installation was exceptional and your friendly and courteous character were outstanding. I recommend Precision Overhead Garage Door and Particularly Carlos as an excellent representative of the company. Robert Ohmes 10/9/2021

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Carlos O Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Carlos O
Review:

Carlos did a great job ,extremely professional he looked over the doors before he started ,and pointed out the problem areas before doing a required inspection. That done he gave a detailed item cost. Very efficient and finished in a timely manner, and cleaned up when done. Would recommend him to all that needed work done.I was very happy.

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Carlos O Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Service Technician Team : Carlos O
Review:

I called early in the week after having difficulty with my Garage Door opener. Carlos arrived and immediately introduced him self in a very friendly way/ Carlos knew the solution and cleared up the problem. As the former National Sales Manager of a major US Company. I have to remark on Carlos and his approach to the job at hand. His knowledge of the technical aspects were apparent. He had a nice balance of discussing the problem and selling his company's services. Not pushy but was very courteous ( I am 91 years old) and made the conversation very comfortable. Doug, you have a good one with Carlos. lots of luck in the future.

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Carlos O Service Provided:

Garage Door Opener Repair


Service Technician Team : Carlos O
Review:

Service excellent! Prices are crazy high!! Carlos installed a new lift master garage door opener and new hardware on an almost 60 year old garage door. The door is nearly silent!! Excellent job. Precision Garage Door Service chose to charge me $2029 for this. I priced all the parts on line. $774 Even if I add the 3 hours of labor at $150/hr total is $1284. Even if I add $200 extra for them to stock the parts and run the repair truck gas secretaries office etc. total is still $1484. So overall I think I paid about $550 over a reasonable cost for the service.

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Carlos O Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Carlos O
Review:

Fabulous job by Carlos and his team. Super-friendly, knowledgeable, professional. Highly recommended!

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A Response from: Doug

Hi Andrea! Thank you for choosing Precision! We appreciate you taking the time to leave a review! Reviews like this help homeowners know Precision is a name you can trust for your garage door needs.

Carlos O Service Provided:

Garage Door Opener Repair


Service Technician Team : Carlos O
Review:

Easy to make an appointment. Showed up on time. Completed quality work at a fair price.

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Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Carlos and Carl were informative, efficient, and over-all good guys who diagnosed the problem and replaced what needed to be done. I highly recommend Precision !

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A Response from: Doug

Hi Jim! Thank you for choosing Precision! We love to hear about the impression our technicians are making while repairing garage doors. We look forward to helping with any future garage door needs.

Carlos O Service Provided:

Garage Door Opener Install


Service Technician Team : Carlos O
Review:

One of the best service technicians I've had at my house. Carlos Ortiz and his technician called and let me know when they will be arriving and let me know they had 1 customer ahead of me and called me as soon as they were finished to say they were on their way. They even asked me if I would like coffee from the deli. I've never had a service tech ask that. Their work was excellent. I had a spring that broke as well as old pulley, hinges and rollers that needed replaced. All parts were available on truck and work was completed within a few hours on a very hot day! I highly recommend Carlos and Precision Door!

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A Response from: Doug

Hi Sharon! Thank you for leaving a review! Our technicians arrive with a fully stocked truck so they always have the necessary parts and tools to fix your garage door that very same day! Thanks for choosing Precision!

Carlos O Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Service Technician Team : Carlos O
Review:

Carlos Ortiz was beyond wonderful. He explained our complicated problem and solution in detail so that we "seniors" could understand perfectly. He had such patience. When the job was done, he made sure we understood how everything worked with the new controls. He was kind and personable. Rare to find a work person so efficient and nice, too! Thank you.

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A Response from: Doug

Hi Joan! Thank you for taking the time to leave a review about your recent experience with Precision! We love to hear about the impression our technicians make when they're helping a customer! We look forward to helping with any future garage door repairs.

Carlos O Service Provided:

Broken Garage Door Spring Repair


Product:

Garage Door Opener


Service Technician Team : Carlos O
Review:

Technicians were courteous and respectful. Helped me figure out the least expensive way to solve the issue at hand. Repairs were done promptly and professionally. I would recommend them.

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A Response from: Doug

Hi Richard! Giving repair options allows homeowners to choose a solution they are comfortable with for their garage door repair. Thanks for choosing Precision!

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

precision has lots of positive reviews. They are great to deal with. Very efficient in setting your appointment and great communication. Carlos was great to work with and did a really good job. I highly recommend them

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A Response from: Doug

Hi Jeffrey! Reviews like this help homeowners know Precision is a name you can trust for your garage door repair. Thank you for choosing Precision!

Carlos O Service Provided:

Garage Door Opener Install


Product:

Springs


Service Technician Team : Carlos O
Review:

So happy with the service. Our door refused to open, but we were just expecting to get the mechanism replaced so that it would operate as before. Instead we ended up with a an upgarded product - I had no idea that a garage door could actually open quietly. All the work was conducted professionally (Carlos was great), on a timely basis and with the price initally quoted being the price we actually paid.

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A Response from: Doug

Hi Sally! Thank you for leaving a review! A new opener can really improve the quality of your garage door system! We look forward to helping with any future garage door needs.

Carlos O Service Provided:

Garage Door Opener Repair


Product:

Garage Door Opener


Service Technician Team : Carlos O
Review:

Carlos and Eddie did a great job repairing one of my garage doors. They were on time, explained everything in advance, gave me an estimate, and reviewed the work when they were finished. Very professional..I would highly recommend Precision, Carlos and Eddie.

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A Response from: Doug

Hi Bill! Thank you for choosing Precision! Reviews like this help homeowners know Precision is a name you can trust for your garage door repairs. We look forward to helping with any future garage door needs.

Carlos O Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

Great company and customer service. Very trustworthy. Carlos was awesome!

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A Response from: Doug

Hi Moira! Thank you for leaving a review! We love to hear about the impression our technicians are making on homeowners while servicing their garage door. We look forward to helping with any future garage door repairs.

Carlos O Service Provided:

Garage Door Opener Repair


Product:

Rollers


Service Technician Team : Carlos O
Review:

Hire this company. Carlos the technician was excellent! He called before he arrived to tell me that he was on his way. Very polite and knowledgeable. Carlos assessed my garage issues and went over the cost for my approval. He was meticulous and now my doors work like new. He lived up to the company name -Precision. Precision is my company for all of my garage door needs from now on.

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A Response from: Doug

Hi Mark! Glad to hear you're a satisfied new customer! We appreciate you taking the time to leave a review about your experience with Precision! Reviews like this help other homeowners looking for garage door repair know that Precision is a name you can trust!

Carlos O Service Provided:

Garage Door Repair


Product:

Rollers


Service Technician Team : Carlos O
Review:

I was given your number by a friend. My serviceman (Carlos) was wonderful. He explained everything in detail, showing me everything he was talking about and gave me an estimate before starting the repair. He was in communication with me from first thing this morning and arrived within the expected window of time I was quoted.

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A Response from: Doug

Hi Barbara! Tell your friend we said THANKS for the recommendation! We love to hear that family and neighbors are referring us based on positive experience. We know how valuable your time is, which is why we communicate arrival times so you can make the most of your day! Thanks for choosing Precision!

Carlos O Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Carlos O
Review:

Very friendly & professional service A++

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Carlos O Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Carlos O
Review:

Carlos Ortiz, was on time, discussed the problem,went over all the details and pricing before starting the repair. Couldn"t have been more courteous. An excellant employee representing your company.

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A Response from: Doug

Hi Silvio! Explaining different repair options before starting any work allows homeowners to make a decision they are happy about. Thank you for taking the time to leave a review. We love hearing about the impression our employees make when helping homeowners with their garage door repair.

Carlos O Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

On Friday, a cable broke upon closing the garage door. I called Precision and Kelly was most helpful getting a technician scheduled as soon as possible. An appointment was scheduled for the next day Saturday. They kept me updated regarding when the technician would arrive. Carlos arrived and was very pleasant. He checked the operating system and told me that unfortunately a lot of the hardware was showing lots of wear and tear. Of course the estimate to fix everything was much higher than I expected (an unforeseen expense). He offered me a "senior" discount which I qualified and it brought down the cost. He replaced what was needed and then made sure I was satisfied. Very happy with the service and VERY pleased with Carlos. Just wished because I was a return customer that a "loyalty" discount could have been offered as well.

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A Response from: Doug

Hi Darli! Thank you for leaving such a wonderful review about your recent experience with Precision! Customer satisfaction, from the very first phone call to the garage door repair is very important to us! We thank you for being a loyal customer and look forward to helping you in the future with any other garage door needs.

Carlos O Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

Was able to arrange same day service. Carlos arrived early in the window and explained the problem (excessive use) and the solution which amounted to the replacement of worn major parts ie spring, cable, bearings etc. and restored functionality. Thoroughly impressed. Would highly recommend if given the opportunity.

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A Response from: Doug

Hi David! Same day service allows us to assist homeowners who have immediate needs or schedule restrictions, and we're so happy we were able to come out to help with your garage door repair! We look forward to helping you in the future.

Carlos O Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Carlos O
Review:

I thought I had a remote problem ... it turns out the springs were worn, the cables rusted and .... heaven knows what else. The technician, Carlos Ortiz, was knowledgeable, super pleasant and fixed it all. Awesome !!! Thank you, Precision ....

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A Response from: Doug

Hey Amy! Doing a full inspection of your garage door and offering suggestions eliminates the need for us to come to the property twice! Plus it saves you time and money! We look forward to helping you with any future garage door needs.

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
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Precision Overhead Garage Door Service
Office: (203) 541-0278
765 Post Road
2B

Fairfield, CT 06824