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Carlos O

Carlos O
Service Technician Team
Reviews: 57
Average: 5.00 stars
Background: 10/4/2017
Drug Test: 10/17/2017
Carlos O has received 57 reviews, averaging 5.00 Stars:
1 2 3 4 5

Carlos O's Bio:

Carlos was born and raised in Westchester and loves to stay active. He plays all types of sports. Carlos is a very optimistic individual who enjoys his job and spending his free time with his family.

Review:

Carlos and Eddie did a great job repairing one of my garage doors. They were on time, explained everything in advance, gave me an estimate, and reviewed the work when they were finished. Very professional..I would highly recommend Precision, Carlos and Eddie.

- Bill Pellegrini

A Response from: Doug

Hi Bill! Thank you for choosing Precision! Reviews like this help homeowners know Precision is a name you can trust for your garage door repairs. We look forward to helping with any future garage door needs.

Carlos O Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

Great company and customer service. Very trustworthy. Carlos was awesome!

- Moira Colangelo

A Response from: Doug

Hi Moira! Thank you for leaving a review! We love to hear about the impression our technicians are making on homeowners while servicing their garage door. We look forward to helping with any future garage door repairs.

Carlos O Service Provided:

Garage Door Opener Repair


Product:

Rollers


Service Technician Team : Carlos O
Review:

Hire this company. Carlos the technician was excellent! He called before he arrived to tell me that he was on his way. Very polite and knowledgeable. Carlos assessed my garage issues and went over the cost for my approval. He was meticulous and now my doors work like new. He lived up to the company name -Precision. Precision is my company for all of my garage door needs from now on.

- Mark Baharian

A Response from: Doug

Hi Mark! Glad to hear you're a satisfied new customer! We appreciate you taking the time to leave a review about your experience with Precision! Reviews like this help other homeowners looking for garage door repair know that Precision is a name you can trust!

Carlos O Service Provided:

Garage Door Repair


Product:

Rollers


Service Technician Team : Carlos O
Review:

I was given your number by a friend. My serviceman (Carlos) was wonderful. He explained everything in detail, showing me everything he was talking about and gave me an estimate before starting the repair. He was in communication with me from first thing this morning and arrived within the expected window of time I was quoted.

- Barbara Schaefer

A Response from: Doug

Hi Barbara! Tell your friend we said THANKS for the recommendation! We love to hear that family and neighbors are referring us based on positive experience. We know how valuable your time is, which is why we communicate arrival times so you can make the most of your day! Thanks for choosing Precision!

Carlos O Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Carlos O
Review:

Very friendly & professional service A++

- Steve Wargo

Carlos O Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Carlos O
Review:

Carlos Ortiz, was on time, discussed the problem,went over all the details and pricing before starting the repair. Couldn"t have been more courteous. An excellant employee representing your company.

- Silvio Mandara

A Response from: Doug

Hi Silvio! Explaining different repair options before starting any work allows homeowners to make a decision they are happy about. Thank you for taking the time to leave a review. We love hearing about the impression our employees make when helping homeowners with their garage door repair.

Carlos O Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

On Friday, a cable broke upon closing the garage door. I called Precision and Kelly was most helpful getting a technician scheduled as soon as possible. An appointment was scheduled for the next day Saturday. They kept me updated regarding when the technician would arrive. Carlos arrived and was very pleasant. He checked the operating system and told me that unfortunately a lot of the hardware was showing lots of wear and tear. Of course the estimate to fix everything was much higher than I expected (an unforeseen expense). He offered me a "senior" discount which I qualified and it brought down the cost. He replaced what was needed and then made sure I was satisfied. Very happy with the service and VERY pleased with Carlos. Just wished because I was a return customer that a "loyalty" discount could have been offered as well.

- Darli Ebling

A Response from: Doug

Hi Darli! Thank you for leaving such a wonderful review about your recent experience with Precision! Customer satisfaction, from the very first phone call to the garage door repair is very important to us! We thank you for being a loyal customer and look forward to helping you in the future with any other garage door needs.

Carlos O Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

Was able to arrange same day service. Carlos arrived early in the window and explained the problem (excessive use) and the solution which amounted to the replacement of worn major parts ie spring, cable, bearings etc. and restored functionality. Thoroughly impressed. Would highly recommend if given the opportunity.

- David Duncan

A Response from: Doug

Hi David! Same day service allows us to assist homeowners who have immediate needs or schedule restrictions, and we're so happy we were able to come out to help with your garage door repair! We look forward to helping you in the future.

Carlos O Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Carlos O
Review:

I thought I had a remote problem ... it turns out the springs were worn, the cables rusted and .... heaven knows what else. The technician, Carlos Ortiz, was knowledgeable, super pleasant and fixed it all. Awesome !!! Thank you, Precision ....

- Amy Elliott

A Response from: Doug

Hey Amy! Doing a full inspection of your garage door and offering suggestions eliminates the need for us to come to the property twice! Plus it saves you time and money! We look forward to helping you with any future garage door needs.

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Friendly and professional staff. The technician showed up and fixed our problem quickly. I would be happy to recommend Precision to friends and family. Thank you!

- Jill Kaplan

A Response from: Doug

Thanks for the review, Jill! We know your time is important so our technicians work quickly and efficiently without sacrificing quality. Thank you for choosing Precision!

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Carlos Ortiz provides amazing service when he arrived. Very professional and went above and beyond to provide anything I needed. Carlos kept me updated through every step and also educated me on my own door! Impeccable service without a doubt.

- Terron Coard

A Response from: Doug

Thanks for the review, Terron! Communication about garage door services and products helps homeowners know Precision is a name you can trust. Thank you for choosing Precision for your garage door needs!

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

I’m not in the habit of writing reviews but just received service by Carlos from Precision. He was extremely helpful and polite and efficient. I trusted his guidance.

- Martin

A Response from: Doug

Thanks for the review, Martin! We really appreciate you taking the time to share your experience with Carlos and Precision!

Carlos O Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Carlos O
Review:

We had a broken garage door spring. And you were able to fit us in the same day. It was a Saturday. Carlos was very good and helpful. He suggested a couple things to add which we also did. It was great having someone come on a Saturday

- Michael Reilly

A Response from: Doug

Thanks for the review, Michael! Offering weekend and evening appointments helps customers like you who need service fast. Thanks for choosing Precision for your garage door needs!

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Fast courteous service Carlos was a pleasure to work with - will do business again

- Marie Norton

A Response from: Doug

Thanks for the review, Marie! We love hearing about the impression our technicians left on homeowners. Thank you for choosing Precision Garage Door!

Carlos O Service Provided:

Garage Door Opener Repair


Service Technician Team : Carlos O
Review:

Schedling was simple and efficient. The tech showed up the day after we called and was professional and knowledgeable.

- Fred Fassman

A Response from: Doug

Thanks for the review, Fred! Reviews from satisfied customers help homeowners know that Precision is a name you can trust for your garage door repair!

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

I had an issue with my garage door not opening or closing after having to manually operate. Carlos fixed it in no time, was very professional and answered all my questions. Thank you for great service. I will not hesitate to contact you in the future. I really appreciated all the email and phone contacts prior to Carlos' arrival too. It was very considerate.

- Roxanne K

A Response from: Doug

Thanks for the review, Roxanne! We know your time is important, so keeping you updated about the arrival time of your technician helps you make the most of your day. Thank you for choosing Precision for your garage door repair.

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Carlos did an outstanding job. First diagnosing our issue and repairing it, then showing us the weakness in our door system. He gave us all options without pressuring us to make a decision, giving us all pricing and consequences. Once we made a decision he did a great job. Our garage door works so much better. As this is one of our main entranceway, it was important to put this in prime condition. I would highly recommend Carlos to family and friends. Precision Door Service is a first rate company. Customer satisfaction and Communication with customers are wonderful part of their service.

- Joyce Michaels

A Response from: Doug

Thanks for the review, Joyce! Communication is very important to us, from the arrival time of the tech to the explanation of garage door issues and solution options without pressure. Thank you for sharing your experience with Precision!

Carlos O Service Provided:

Garage Door Opener Repair


Product:

Springs


Service Technician Team : Carlos O
Review:

Very nice service person. Fixed our garage door opener and took rider for new garage door. The only downside is that we may have to wait 4 to 6 weeks for new door.

- Norman Rognalsen

A Response from: Doug

Thanks for the review, Norman! We're looking forward to installing your new garage doors! Thank you for choosing Precision for your garage door needs.

Carlos O Service Provided:

Garage Door Opener Repair


Product:

Garage Doors


Service Technician Team : Carlos O
Review:

Carlos was so friendly and helpful. He patiently explained what needed fixing, what could wait, etc. I appreciate his work ethic and his honesty.

- Julie Glick

A Response from: Doug

Thanks for the review, Julie! Giving homeowners options for their garage door repairs helps prove that Precision is a name you can trust! Thank you for choosing Precision Garage Door.

Carlos O Service Provided:

Garage Door Opener Install


Product:

Remotes / Keypad


Service Technician Team : Carlos O
Review:

Excellent service. The technician was polite and courteous he checked all the functions of the garage door identified what was wrong and explained it to me he did the work properly cleaned up after himselfIt was very respectful I will be using this company again and I recommend others do the same

- Antonio Lopes

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

I highly recommend this company. I called on a Thursday to have my garage door repair. They came to the house on Saturday to repair the door. Two things stand out; 1) the customer service is outstanding (they confirmed the appointment via text several times, and showed up on time) 2) the door was repaired with high quality products and works perfectly. Very impressed with this company. Well run, and the person that fixed the door was very professional.

- Jack Pranzo

Carlos O Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Carlos O
Review:

While I appreciate you were open on Saturday and could schedule a service call on a Sunday, no one asked me when I scheduled the service call and I didn’t think to know that my doors are 9’ x 9’. I was informed on arrival that you don’t service doors more than 8’, so it turned out to be a waste of time and money. The service tech was kind enough to recommend a Liftmaster 893 Max to replace my current Liftmaster remote opener which is no longer working. He showed me one in his van, but apparently couldn’t or wouldn’t sell to me. So I’m ordering from Amazon.

- Doug Winter

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Carlos was very professional in explaining the problems with the garage opener and springs. Very satisfied

- Jeff Grinnell

Carlos O Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Service Technician Team : Carlos O
Review:

Carlos did exactly what I read about he would do. He was very polite, courteous, a strong hand shake, and listener. He identified the problem within minutes and also gave us recommendations about near future services that he would suggest. Carlos has the customer service every technician should have. A great experience and will call and ask only for Carlos for any future garage door issues or services. Keep up the awesome job Carlos

- Joel Behrens

Carlos O Service Provided:

Garage Door Opener Repair


Service Technician Team : Carlos O
Review:

Carlos was prompt, personable, and professional! He fully and clearly explained all options and he performed the service neatly and efficiently. I wouldn’t hesitate to use him again. Definitely, 5 Stars!

- Peter Bagger

Carlos O Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Carlos O
Review:

5 star for service and professionalism.

- Ms J.

Carlos O Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Service Technician Team : Carlos O
Review:

Carlos Ortiz, our technician, was very professional, knowledgeable and did an excellent job on our garage door repair. He was also very pleasant and polite. We would highly recommend your company to everyone.

- Kevin Sheridan

Carlos O Service Provided:

Garage Door Opener Repair


Product:

Springs


Service Technician Team : Carlos O
Review:

Carlos was excellent to work with. He did a through inspection, explained everything to me in a way I could understand and made his profession recommendation. He was extremely professional and personable. I felt comfortable having him in my home. Precision sent emails and texts reminding me of appointments and sending a picture of the technician that would be arriving at my home. Very nice touch!

- Caryn Zita

Carlos O Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Service Technician Team : Carlos O
Review:

The technician was prompt and professional. He identified our problem and fixed it in the same visit. In addition, we received a full assessment of our doors and proposals for future needs. Five (5) Stars!!!!!

- M Hilson

Carlos O Service Provided:

Garage Door Repair


Service Technician Team : Carlos O
Review:

Your technician Carlos was great. He was able to quickly determine the problem we were having and how to fix it. My door works perfectly now.

- George Viola

Carlos O Service Provided:

Garage Door Repair


Product:

Rollers


Service Technician Team : Carlos O
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Precision Door Service
Office: (203) 541-0278
765 Post Road
2B

Fairfield, CT 06824

License

CT Home Improvement Contractor License:
HIC.0629893