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Carlos O

Carlos O
Service Technician Team
Reviews: 91
Average: 4.97 stars
Background: 10/4/2017
Drug Test: 10/17/2017
Carlos O has received 91 reviews, averaging 4.97 Stars:
1 2 3 4 5

Carlos O's Bio:

Carlos was born and raised in Westchester and loves to stay active. He plays all types of sports. Carlos is a very optimistic individual who enjoys his job and spending his free time with his family.

Review:

When my garage door wouldn’t open due to a snapped cable I contacted Precision. Within 2 hours Carlos arrived and identified my issue. He gave me a number of options and answered all my questions concerning the repairs without pressure to select one over the other. We agreed on the work and my garage was back operating shortly after. I am glad I called Precision and got Carlos and would not hesitate to do so again.

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Technician periodically let us know when he would be here. He also showed up on time . Door was old and needed to be replaced. Technician ordered what we needed and we are now awaiting installation. So far we are very pleased with everything .

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Carlos O Service Provided:
Garage Door Repair

Product:
Garage Doors

Service Technician Team : Carlos O
Review:

Otis was exceptional. He resolved the problem in a timely fashion and we will contact you again when we need to replace motor. Great job!!! Drummond Bell

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Carlos O Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Service Technician Team : Carlos O
Review:

Carlos was wonderful. He did an excellent job repairing my door within my budget.

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Carlos O Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Carlos O
Review:

Precision provided excellent same day service. The service provider dispatched was extremely professional, knowledgeable and thorough. I will be referring them to all my clients and friends. M.A.C.

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

First of all loved having a photo of the technician who was on their way, followed by phone call saying how far away he was. Service was thorough and had options. Decided on the repair at the moment as the other estimates were just out of my pocket at this time. Recommend to anyone who needs garage doors and or repairs. Audrey Tiesler Trumbull

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Carlos O Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Service Technician Team : Carlos O
Review:

Totally 100% pleased with all aspects of your service. It was easy to set up, and the technician kept me informed by phone as to when he would arrive. Most importantly, the technician (Carlos) was excellent - pleasant, knowledgeable and fixed the problem efficiently.

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Great service! The technician was knowledgeable, professional and did an excellent job. I highly recommend Prevision. We will use them again when we are ready to upgrade our garage door.

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Carlos O Service Provided:
Garage Door Repair

Product:
Rollers

Service Technician Team : Carlos O
Review:

My technician, Carlos, arrived right on schedule and was able to diagnose the issue immediately. He quickly repaired my door and I was extremely satisfied with the outcome.

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Carlos was fantastic. Quick installation followed by terrific instructions!

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Carlos O Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team : Carlos O
Review:

The service I received on a Sunday for a warranty claim made on Saturday was incredible. Most companies wouldn’t even receive the call until Monday. The technician was great and communicated about his expected arrival time so that I wasn’t trapped in the house all day waiting for the repair. Kudos to Precision Door for a great service experience. There’s no question I’ll recommend them.

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Carlos O Service Provided:
Broken Garage Door Spring Repair

Service Technician Team : Carlos O
Review:

Phone response when I called in was courteous and efficient. Follow-up from technician regarding time of arrival was timely and helpful. Carlos was efficient and competent and conducted himself professionally. Pleased that we called your company. We appreciate the very prompt attention to our problem.

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Carlos O Service Provided:
Garage Door Opener Repair

Service Technician Team : Carlos O
Review:

I called to get a quote in my garage door repair. The technician Carlos showed up within the 3 hour time frame I was given and called ahead of time. He was very knowledgeable and helpful of all the repairs I needed. I also had to call the office after booking my appointment online because I realized the time I had chosen wouldn’t work. The lady who answered the phone was very friendly and we were able to work out a better time for the day I had chosen. Great customer service!

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Excellent service done by Carlos!! Carlos was very professional, he kept me informed of the repairs needed with the options that would best serve my needs. Thank you so much!!! I would definitely recommend your company to others & if I need your service again will definitely give you a call!

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Carlos O Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Service Technician Team : Carlos O
Review:

Carlos Ortiz did a good job on analyzing our garage door issue and fixed the problem. He is customer driven and leaves you with a good feeling about Precision Door Service!

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Can’t beat same day service! However, I was even more impressed with Carlos! He was punctual, knowledgeable, professional, and super friendly. Thanks for coming to the rescue!

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Carlos O Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Service Technician Team : Carlos O
Review:

My technician Carlos had very good communication skills before and during the service call. Service was at location in Fairfield, CT. He was neat organized knowledgeable and respectful. He represented his employer/company in the utmost professional way. Service was completely timely and completely. Double thumbs Up!

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Carlos O Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Carlos O
Review:

Timely, professional staff. Effective repairs.

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Solved problem

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Easy to arrange service call; email and phone call 20min before arriving; technician Carlos Ortiz was very knowledgeable regarding the issue and found an issue with fraying cable that I had not been aware of. Explained the process for making necessary correction; worked quickly and efficiently. Related in a very polite and friendly manner. If I have issues in the future will definitely ask for "Carlos"!

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Carlos O Service Provided:
Garage Door Opener Repair

Product:
Cables

Service Technician Team : Carlos O
Review:

Carlos was great! He communicated his arrival time, which allowed me time to ensure I was home. He quickly diagnosed the issue with our garage door not closing and helped me change the passcode on our keypad. He thoroughly inspected and proposed resolutions in a clear and concise manner. Very professional. We will be using Precision again in the future!

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Carlos O Service Provided:
Garage Door Opener Repair

Service Technician Team : Carlos O
Review:

Service is excellent. The rep, Carlos, communicates clearly and coordinates and maintains contact well. However, I was given a window of 8am - noon and he didn't arrive until 11:50am -- and then did not have have the necessary equipment to complete the job. He has to return next week.

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Carlos O Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Carlos O
Review:

Thank you Carlos for an outstanding job in installing my new overhead garage door opener. I appreciate your thoroughness in explaining me my options. Your installation was exceptional and your friendly and courteous character were outstanding. I recommend Precision Overhead Garage Door and Particularly Carlos as an excellent representative of the company. Robert Ohmes 10/9/2021

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Carlos O Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team : Carlos O
Review:

Carlos did a great job ,extremely professional he looked over the doors before he started ,and pointed out the problem areas before doing a required inspection. That done he gave a detailed item cost. Very efficient and finished in a timely manner, and cleaned up when done. Would recommend him to all that needed work done.I was very happy.

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Carlos O Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Service Technician Team : Carlos O
Review:

I called early in the week after having difficulty with my Garage Door opener. Carlos arrived and immediately introduced him self in a very friendly way/ Carlos knew the solution and cleared up the problem. As the former National Sales Manager of a major US Company. I have to remark on Carlos and his approach to the job at hand. His knowledge of the technical aspects were apparent. He had a nice balance of discussing the problem and selling his company's services. Not pushy but was very courteous ( I am 91 years old) and made the conversation very comfortable. Doug, you have a good one with Carlos. lots of luck in the future.

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Carlos O Service Provided:
Garage Door Opener Repair

Service Technician Team : Carlos O
Review:

Service excellent! Prices are crazy high!! Carlos installed a new lift master garage door opener and new hardware on an almost 60 year old garage door. The door is nearly silent!! Excellent job. Precision Garage Door Service chose to charge me $2029 for this. I priced all the parts on line. $774 Even if I add the 3 hours of labor at $150/hr total is $1284. Even if I add $200 extra for them to stock the parts and run the repair truck gas secretaries office etc. total is still $1484. So overall I think I paid about $550 over a reasonable cost for the service.

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Carlos O Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team : Carlos O
Review:

Fabulous job by Carlos and his team. Super-friendly, knowledgeable, professional. Highly recommended!

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A Response from: Doug

Hi Andrea! Thank you for choosing Precision! We appreciate you taking the time to leave a review! Reviews like this help homeowners know Precision is a name you can trust for your garage door needs.

Carlos O Service Provided:
Garage Door Opener Repair

Service Technician Team : Carlos O
Review:

Easy to make an appointment. Showed up on time. Completed quality work at a fair price.

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Carlos O Service Provided:
Garage Door Repair

Service Technician Team : Carlos O
Review:

Carlos and Carl were informative, efficient, and over-all good guys who diagnosed the problem and replaced what needed to be done. I highly recommend Precision !

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A Response from: Doug

Hi Jim! Thank you for choosing Precision! We love to hear about the impression our technicians are making while repairing garage doors. We look forward to helping with any future garage door needs.

Carlos O Service Provided:
Garage Door Opener Install

Service Technician Team : Carlos O
Review:

One of the best service technicians I've had at my house. Carlos Ortiz and his technician called and let me know when they will be arriving and let me know they had 1 customer ahead of me and called me as soon as they were finished to say they were on their way. They even asked me if I would like coffee from the deli. I've never had a service tech ask that. Their work was excellent. I had a spring that broke as well as old pulley, hinges and rollers that needed replaced. All parts were available on truck and work was completed within a few hours on a very hot day! I highly recommend Carlos and Precision Door!

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A Response from: Doug

Hi Sharon! Thank you for leaving a review! Our technicians arrive with a fully stocked truck so they always have the necessary parts and tools to fix your garage door that very same day! Thanks for choosing Precision!

Carlos O Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Service Technician Team : Carlos O
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Precision Overhead Garage Door Service
Office: (203) 541-0278
765 Post Road
2B

Fairfield, CT 06824